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Launch Team Blog

Sarah Campagna

Recent Posts

Aligning Sales, Marketing & Customer Service: What Not to Do


According to a recent Gallup report, only 29% of B2B customers are engaged or feel a strong connection with the companies they buy from. Often a lack of engagement is caused by poor customer service or difficulty doing business with the company. This situation represents a significant loss of growth opportunities for B2Bs.

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Topics: Sales, Marketing Strategy, Client Relations, Marketing and Sales Alignment

Trade Show Strategy: The Best and Worst of SPIE Optics + Photonics 2016

Optics + Photonics is a well-executed conference set in the beautiful city of San Diego. The weeklong event is known for its technical presentations and proclivity for attracting R&D enthusiasts. It’s also known for lead generation, not in volume but in quality of leads.

Traffic on the exhibition show floor on Tuesday was phenomenal—aisles so thick with attendees that at times it was hard to make it to the next booth. If you were working a booth that day you could easily forget that this wasn’t Photonics West.

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Topics: Trade Show Strategy

Sales & Marketing Alignment – 4 Roadblocks to Inbound Sales Lead Follow-up & How to Get Past Them


When a tree falls in a forest and there is no one around to hear it...

Marketing can generate hundreds or thousands of leads through brilliant inbound marketing content, catchy banners, enticing emails, and stellar social media strategies, but if no one ever follows up with these leads, should they really be called leads? And what purpose do they serve?

Before you throw in the online lead generation towel, first reflect on the roadblocks that might be keeping Sales from following up on these leads. Once you understand the real challenges, you can then find ways to improve Marketing and Sales alignment for better follow-up.

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Topics: Sales, Inbound Marketing, Lead Generation, Marketing and Sales Alignment, Marketing Metrics

Is HubSpot Worth It? The Answer Your CEO Doesn't Want to Hear

You’re nine months into a one-year contract with HubSpot, and suddenly your CEO has noticed the quarterly charge on the corporate card. He seems to have forgotten all of the “long game” conversations you had when you sold him on the idea and now just wants metrics. Is it working? What’s the ROI? Is it worth it?

The answer to these questions might be a simple and very common one: We haven’t put enough effort into it to actually tell.

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Topics: HubSpot, Inbound Marketing, Marketing Strategy

When Jury Duty Brings Your Business to a Standstill

A Lesson in the Value of Cross-Training

Could the absence of one key team member cause your sales or operations to grind to a stop?

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Topics: Business Insights

Four Critical Missteps Established Companies Should Avoid When Entering a New Market

Well established companies face a unique set of challenges when entering a new market. Although these companies have already proven their ability to launch and sell their products or services, this experience can actually be a hindrance. Overconfidence from success in other markets can breed oversight.

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Topics: Marketing Strategy, Content Development, Positioning

15 Signs Your Marketing Strategies are Old-School

Typewriters, boom boxes, floppy disks. What we thought would never be replaced, well, have been. Technology and media are constantly changing, and inevitably so are customers’ buying behaviors.

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Topics: Marketing Mix, Marketing Strategy

Best and Worst of the Photonics West 2016 Exhibition Floor

According to my pedometer, I covered over 20,000 steps on the Photonics West trade show floor this week, and though that’s certainly not enough to see every booth, I felt pretty good about what I did see. There were some clear winners in my book this year—booths that were clearly a step ahead of their neighbors in creativity and lead generation effectiveness.

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Topics: Trade Show Strategy, Branding and Identity

A Competitive Landscape All Covered with Cheese

Fromage Frenemies

Recently I was at my local mall’s food court waiting for a grilled cheese when I noticed that an employee dressed in the uniform of another food vendor was picking up an order from the register. I overheard their conversation and decided that these two employees were a step ahead of some business owners.

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Topics: Business Insights, Positioning

One Wheel, Four Wisdoms – Lessons from Unicycle Guy

Though the gentleman that rides a unicycle through my neighborhood isn’t wearing a Darth Vader costume like the guy in Portland, he has still captured my attention and my imagination. For over a year now, I have watched him practice his craft, up and down the country roads near my home, occasionally while juggling small objects. Though I don’t know what he does for a living, I like to imagine that he is a corporate VP who has taken up this bizarre hobby as a means of self-disciple – to reinforce the lessons in success that are a must for his business.

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Topics: Business Insights